We value your voice
Feedback and Complaints
You can share compliments, complaints, concerns or suggestions. Feedback can be anonymous and complaints should be handled safely.
Rights-based
Neuroaffirming
Communication access
What happens after feedback?
- Complaints are acknowledged where contact details are provided.
- We aim to acknowledge complaints within 2 business days.
- We review safety, privacy and fairness before deciding next steps.
- You can use a support person or advocate.
- Raising a complaint should not affect how you are treated.