Privacy
Privacy Policy
How personal, sensitive and health information is collected, used, stored, shared and protected.
Last updated: 2026-06-17
Legal entity and contact
This policy applies to Lumen Therapeutic Services. Current legal and registration details should be confirmed before signing a service agreement. Privacy questions can be sent to hello@lumentherapeuticservices.com.au .
Information collected
We may collect names, contact details, referral information, NDIS or funding information, goals, service history, health and disability information, support team details, feedback, complaint information and recruitment information.
Why information is collected
Information is used to respond to enquiries, assess service fit, provide supports, prepare reports and plans, manage complaints, meet legal obligations and improve quality.
Consent and authority
Where information is shared by someone other than the participant, consent or authority should be confirmed before sensitive information is used.
Disclosures
Information may be shared with authorised representatives, support coordinators, plan managers, providers, clinicians, regulators or professional advisers where consent, service delivery, safety or law requires it.
Storage, retention and security
Records should be stored securely with access limited to authorised people and kept only as long as required for service, legal, insurance, regulatory and business purposes.
Cookies and third-party tools
This website may use hosting logs, CDN services, security tools, analytics or form tools.
Access, correction and complaints
People can ask to access or correct information and can make privacy complaints by email.